Hi Joe,
Hello, @3Boyzmom1 - Hope you are well ?. Thanks for stopping by the HP Support Forums! I'd be glad to be of your assistance! I understand that you are unable.
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Thank you for posting in Microsoft Community. I understand your concern and I am glad to assist you.
Try this:
Credit to HP Forum:
On the Scan to Computer More Info button, I saw that it needed a unique name for your computer. I checked the new computer and saw that it had no name at all (found under the Sharing icon in System Preferences). Once I gave it a new name, I restarted the HP Utility software and selected scan and it instantly said 'Scan to Computer is Enabled' with the green button lit.
If the issue persist then proceed with the suggestions below.
I would suggest you to uninstall and re-install the drivers and check if it helps for you.
Also run the program in compatible mode and check
Right-click on the driver setup file that you downloaded from HP driver download site and click on ‘properties’.
Hp Officejet Installation Download
2. Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 7/8 operating system from the drop down menu and proceed with the installation.
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Officejet G55 Printer
3. Once this is done, restart the computer and check if the issue persists.
Hp Officejet G55 Drivers
Hope this post is helpful. Get back to us with the results. We are happy to help.
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